How do I reach the next level?
How are Boardriders Club loyalty programme offers issued?
I received an email to let me know that I have reached Gold level and I still haven’t received my loyalty card at my home address.
How do I view my loyalty points?
Do all my purchases count towards my loyalty points?
My purchase doesn’t appear on my points balance, what should I do?
My loyalty points weren’t doubled after I made a purchase on Thursday, who should I contact?
I should have reached the next level but this hasn’t happened, who should I contact?
Where can I find my loyalty account number?
I have two loyalty accounts, can I group them together?

My purchase doesn’t appear on my points balance, what should I do?

Permanently deleted user

Updated November 16, 2016 14:16

Points awarded on your purchases will appear on your loyalty account within 24 hours, as long as you used your loyalty account number when making payment in a physical shop or online.
If this isn’t the case, please contact your Boardriders Club customer service via the Contact page.

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