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  • How do I reach the next level?
  • How are Boardriders Club loyalty programme offers issued?
  • I received an email to let me know that I have reached Gold level and I still haven’t received my loyalty card at my home address.
  • How do I view my loyalty points?
  • Do all my purchases count towards my loyalty points?
  • My purchase doesn’t appear on my points balance, what should I do?
  • My loyalty points weren’t doubled after I made a purchase on Thursday, who should I contact?
  • I should have reached the next level but this hasn’t happened, who should I contact?
  • Where can I find my loyalty account number?
  • I have two loyalty accounts, can I group them together?
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